We are open for business
As many of you know, although our offices have been closed, we have continued to take care of our clients throughout the Covid-19 crisis. We want to take the opportunity to thank you for bearing with us as we modify our working practices to comply with all government guidance.
The majority of our staff continue to work from home and, as we have remote access to all our systems, we are able to continue to provide all our usual services. Indeed, during Covid-19 we have added new services such as calculating and submitting furlough claims and advising on the full suite of government support available.
Here is a recap of our current operating procedures:
- Staff continue to work effectively from home but reception is manned to redirect calls and enquiries as necessary. Please note that we are open, but we can’t let you in!
- We are conducting most meetings by telephone or video and we encourage you to get in touch with us to arrange this. If you would prefer to meet with us in person, we can arrange this too. Just call or email Michelle on 01332 firstname.lastname@example.org or your usual Bates Weston contact and let us know what suits you best.
- If you need to send us information, you can help us by sending it digitally via your portal. If you don’t have a portal set up or you need our help to send your business records digitally, please get in touch with us. We can help you with this.
- If you have to drop things off at our offices physically, please press the intercom buzzer and Michelle will take the items from you, observing the strict 2 metres of safe social distance
Many thanks for your continued co-operation with this.
Thank you for you continued support and your kind words
Thank you to the many clients who have taken the time to tell us how we have been doing during the crisis. Our business has and always will depend upon taking care of you, so it is good to know that we have been able to make a difference, particularly at this time.
With their kind consent, here’s a selection of their comments. To spare their blushes, and ours, we’ve anonymised them.
“..the team respond quickly to my queries and provide full and balanced responses. The response has continued unabated during Covid, providing relevant market information and continuing to provide an unbroken service, which I know will have been challenging for them personally. Thank you.”
“I can honestly say they have impressed me with their professional and up-to-date approach. Always prompt with any response and most recently through pro-active communication during the Covid-19 outbreak. Bates Weston colleagues are working any way they can in order to put the client first. This fills me with confidence and I would happily recommend their services.”
“As a business, we have been clients of Bates Weston for over 30 years. It has always felt that you are working with us rather than for us. You never fail to respond promptly, appropriately and professionally to our needs, making us feel like an individual instead of just another client. You correctly anticipated the turmoil that Covid-19 was about to unleash and positioned your business and key staff to enable you to continue to provide expert advice and normal service regardless and this has not gone unrecognised.”
“It’s good to be brief sometimes! The service from Bates Weston during the lockdown has been excellent, as always.”
“They are always there to help us, and never more so than during the Covid-19 pandemic. They helped us make sense of and access the business support packages available, including the Bounce Back Loan Scheme, helping us to manage cashflow and taking us through the furloughing process. They make a real difference to our business.”
“Bates Weston have been worth their weight in gold during the Covid-19 Pandemic, they have led us through the Furlough Scheme perfectly, they registered us onto the scheme and have sorted out everything for us to receive our payments from the HMRC promptly and with no fuss at all, that is the best thing with using Bates Weston – they are there to help in every eventuality and have expert advice to guide you through any situation.”
We look forward to continuing to do all we can to help you and your business, so if you need us for the normal things, or the new normal things, please do get in touch.
Bates Weston Partners.